Privacy Policy

Symbolo logo ESCALA

ESCALA GERENCIA, S.A.P.I DE C.V. (“ESCALA”), with conventional address located at Blvd Antonio L Rodriguez 1884 L6 PH3, Colonia Santa María Monterrey, Nuevo Leon C.P. 64650, hereby informs you that your personal and contact information, to be collected or generated in connection with the legal relationship we have or may establish, will be processed for all purposes related to said relationship, which are: providing the services and products you have requested, informing you about changes to them, evaluating the quality of the services we provide, identification, operation, administration, analysis, offering, and promotion of goods, products, and services, commercial prospecting, as well as fulfilling the obligations arising from the contractual relationship, to determinate the amount of services and products offered for sale by ESCALA or that suppliers offer to ESCALA.

We inform you that ESCALA may carry out national or international transfers, by any means, of your personal data to: (i) Related parties (understood as all those affiliated, subsidiary, or affiliated companies), and (ii) Customers or business partners with whom ESCALA has, is about to have, or has had a legal relationship in the interest of the data subject, solely for the purpose of fulfilling the purposes established in this privacy notice.

In addition to the above, if it is necessary to process your personal data for a purpose not related to the aforementioned legal relationship, you will be informed of such purpose through the modification of this privacy notice, which will be made available to you again in a timely manner. Cookies are small pieces of information that are sent by the website to your browser. Cookies are stored on your computer’s hard drive and are used to determine your preferences when connecting to our portal’s services, as well as to track certain behaviors or activities carried out by you within our website. They also allow us to recognize you when you enter our website, detect the bandwidth you have selected to access the home page of our website, and determine what information should be highlighted, calculate the audience size, and measure some traffic parameters. While you are on our website, you will be sharing your information with ESCALA, unless otherwise specified.

We do not assume any obligation to keep confidential any other information that the user provides through newsletters and online chats, as well as information obtained through cookies. Information may only be disclosed in special cases when it can be used to identify, locate, or take legal action against individuals who may be violating the terms of service of our website or causing damage or interference to the rights of ESCALA, other portal users, or any other person who may be harmed by such activities. The data subject and/or the website visitor can disable and/or delete cookies by following the next procedure according to the type of software they use to navigate the website: (i) Internet Explorer/Microsoft Edge. For more information, you can consult Microsoft’s support or the browser’s Help. (ii) Firefox. For more information, you can consult Mozilla’s support or the browser’s Help. (iii) Chrome. For more information, you can consult Google’s support or the browser’s Help. (iv) Safari. For more information, you can consult Apple’s support or the browser’s Help.

The data subject may revoke the consent granted to ESCALA, in writing to the email address, the data subject must attach the documentation that proves their identity, any other element or document that facilitates the location of personal data, and state the legitimate cause and specific situation for which the request to revoke consent arises. Additionally, the data subject has the option to limit the use of their personal data for marketing, promotion, advertising, and/or commercial prospecting purposes, by registering (with a validity of 2 years) in the Registry of Users (REUS) managed by The National Commission for the Protection and Defense of the Users of Financial Services, at the phone number: 800 999 8080 or through the website

ESCALA designates the Systems Department (the “Data Protection Officer“) to handle and process requests from data subjects for the exercise of their ARCO rights as referred to in the Applicable Regulation (Access, Rectification, Cancellation, and Objection). The contact information for the Data Protection Officer is as follows:

Data subjects have the right to request access, rectification, cancellation, or objection to their data, by submitting a written request to ESCALA at the following address: Blvd Antonio L Rodriguez 1884 L6 PH3, Colonia Santa María Monterrey, Nuevo Leon C.P. 64650, from 9:00 a.m. to 6:00 p.m. on business days, or by sending a written request to the email address ESCALA will respond to data subject’s requests, provided that none of the exceptions contained in the Federal Law for the Protection of Personal Data in the Possession by Individuals (Law) apply, and the requester meets the requirements set forth in Article 29 of the Law, described as follows: Indicate the name of the data subject and address or other means to communicate the response to the request; Provide documents that prove the identity or, if applicable, legal representation of the data subject; Present a clear and precise description of the personal data for which any of the aforementioned rights are to be exercised; and Include any other element or document that facilitates the localization of the personal data, such as the company to which the data was provided, the person to whom the data was provided, or the department of the company to which the person to whom the data was provided belongs. The response to the request for the aforementioned rights will be notified to the data subject by the Data Protection Officer via email, within a maximum period of 20 (twenty) business days, counting from the day of receipt of the request. In case additional information is requested, the period will be counted from the date of receipt of the complementary information. The exercise of any ARCO right is not a prerequisite nor does it prevent the exercise of another. To clarify doubts about the procedure and requirements for exercising ARCO rights, the data subject may contact the following email address:

Finally, in the event that you have provided personal, sensitive, patrimonial, or financial data of other data subjects, you also accept and acknowledge (i) the obligation to inform those data subjects of this privacy notice, (ii) to inform them that you have provided such data to ESCALA, and (iii) to assume all responsibility arising from the obligation to obtain authorization or consent from those data subjects to transfer their data to ESCALA. Likewise, you accept and acknowledge that you will be required to provide your own privacy notice and adjust it so that the purposes of processing are consistent with this privacy notice.

This privacy notice, as well as its modifications, will be made available to you on the website or through notices posted in our offices or informed by any means of communication we have with you.

We reserve the right to make modifications to this privacy notice at any time and adapt it to the any new legislation, legal precedents, and market practices.

It is the user’s responsibility to read the privacy notice periodically to be aware of possible modifications. Once introduced on the website, the modification will automatically take effect.

With this privacy notice, data subjects are properly informed about the data collected from them and for what purposes, accepting the terms contained herein, which were prepared in compliance with the Federal Law for the Protection of Personal Data in the Possession by Individuals. This privacy notice, as well as ESCALA’s overall handling of the Law, is governed by the current and applicable legislation in the United Mexican States. Any dispute arising from its application shall be settled before the competent Jurisdictional in the City of Monterrey, N.L.


Date of preparation or last update: July 18, 2023.

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